Ask the Destination Sales Team
Our phone number: 877.722.2821
Contact us via email
Douglas McLain - Senior Vice President, Global Sales
Steve Crist - Associate Vice President, Groups and Meetings, and Director of Sales Southeast
Donna Del Gallo - Associate Vice President of Convention Sales - Mid-Atlantic and Associations
Connie Hunter - Senior Director of Sales, Affinity Markets
Susan Carlson - Northeast and Canada
Nalini Dube-Borzym - Director of Sales – Midwest and West
Yvonne McGill - Destination Services Manager
Reena Maraj - Destination Services Specialist
Rodrigo Trujillo - Director International Sales
Eda Ruddock - Director of Leisure Sales, North America
Sophie Gaeta - Senior Director of Airlift Development
The Palm Beach County Destination Sales Team offers you a collaborative approach of "can do" efficiency, expedience and ease. In fulfilling your complete planning needs, a specially assigned sales professional will help glide you through the process of site selections and contract facilitation. Our wide array of destination services will also save you time, money and help remove hours from the planning and negotiations process.
From start to finish and in all aspects of your event, the qualified and confidential source for the development and execution of your conference, event and convention is the job of our Destination Sales Team. Our mind set is always one of partnership, positivity and most importantly…productivity.
The Palm Beaches and Boca Raton - Come for business and stay for pleasure.
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Group and Convention Sales Team
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Senior Vice President, Global Sales DMcLain@PalmBeachFL.com 561.233.3026 Prior to joining the PBC CVB, Doug was a 20 year South Florida Sales and Marketing veteran. Doug brings significant national and international experience managing and motivating sales teams in highly competitive environments. His numerous accolades include Sales and Marketing Person of the Year, Group Sales Team of the Year, and Hotel Sales Team of the Year. Doug's most recent Palm Beach County experience in overall revenue strategy and management as Corporate Director of Sales and Marketing of six Obadon Hotels and Resorts, has enhanced his product knowledge of the area. Doug is an active participant in MPI, HSMAI, SITE, South Florida Luxury Marketing Council, Palm Beach Society for Human Resource Management Dade, Broward and Palm Beach Chapters and a board member at the Boy and Girls Clubs of South Florida. |
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Associate Vice President, Groups and Meetings Director of Sales - Southeast SCrist@PalmBeachFL.com 561.233.3050 Prior to joining the PBC CVB, Crist served as director of sales and marketing for the Radisson Resort Orlando where he oversaw group sales, transient and wholesale accounts and overall revenue management. Additionally, he instituted creative alliances and cross-selling programs with area hotels and served as the key liaison for the Disney Good Neighbor hotel marketing partnership. With his considerable experience in Palm Beach County with properties such as Four Seasons Resort, Palm Beach; Jupiter Beach Resort, among others, Crist oversees destination sales & marketing for conventions, meetings, trade shows and incentives while directing the entire sales process. He is also responsible for the development of standard procedures and policies in addition to the deployment of sales programs and policies in support of the PBC CVB. |
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Associate Vice President of Convention Sales Mid-Atlantic Territory and National Associations DDelgallo@PalmBeachFL.com 703.536.5961 Donna Del Gallo is a seasoned Sales and Marketing Executive with over 19 years of experience in the hospitality industry. Prior to joining the Palm Beach CVB, Del Gallo helped develop the group marketing department of the Aruba Hotel and Tourism Association, where she spent three years handling the Northeast and Mid Atlantic territories. Prior to working for the island of Aruba, she worked for almost 11 years at the Puerto Rico Convention Bureau, mostly handling the association market. Donna Del Gallo has a proven track record of assisting meeting planners with their needs. She has a good standing in the industry community with involvement as the co-chair for the PMPI leadership committee and various other committees with the DC chapter of PCMA and AMPS. |
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Senior Director of Sales, Affinity Markets CHunter@PalmBeachFL.com 561.233.3054 Connie Hunter has been with the PBC CVB for the past nine years and has been involved in the SMERF, medical, pharmaceutical and Florida markets. Presently, she is focusing on the SMERF and government markets. With 30 years of experience in the travel/tourism industry, Ms. Hunter has held management positions with Air Jamaica and has also owned and operated a travel agency in West Palm Beach, Fla. She is a member of The National Coalition of Black Meeting Planners, The National Forum of Black Public Administrators, MPI, FEA, PFA and SGMP. Through her strong community involvement, Hunter has been successful in working with nonprofit organizations in the effort of grant obtainment for tourism marketing. |
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Director of Sales - Northeast & Canada SCarlson@PalmBeachFL.com 401.619.0039 Susan Carlson brings 18 years of hospitality sales experience in the incentive, corporate and association travel sectors representing high profile hotel brands and destinations. Most recently she served as director of incentive sales for Carlson Worldwide Hotels, the Radisson Aruba and St. Martin, and previously held regional sales positions at Sol Meliá Hotels & Resorts Worldwide, Los Angeles Convention and Visitors Bureau, and the Greater Fort Lauderdale Convention and Visitors Bureau. She is a member of PCMA, Northeast CVB Reps Organization, Site International, MPI and FICP (Financial & Insurance Conference Planners). |
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Director of Sales – Midwest and West NDube@PalmBeachFL.com 561.233.3049 Nalini is a dynamic hospitality sales professional who started her career in the airlines and hotel industry in Barbados. She relocated to the Chicago area for seven years and held positions with Sheraton & Marriott, followed by Hyatt St. John in the U.S. Virgin Islands, and then to South Florida for the past 15 years. Nalini has more than a decade of resort sales & marketing experience with LXR Resorts, Marriott, Starwood, ALHI, Wyndham & KSL. She has a proven track record in customer relationships, consultative selling techniques and strong pipeline management skills, along with internal and external networking and collaboration to corporations, associations, incentive houses and special segments. Nalini is a member of MPI, Association Forum, PCMA, SGMP, FEA, NCBMP and SITE. |
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Sr. Destination Services Manager YMcGill@PalmBeachFL.com 561.233.3057 As Senior Manager, Yvonne heads up the leadership role for the Destination Services Department for the Palm Beach CVB. This department is responsible for all Definite Meeting and Convention Group Servicing, including our signature With Our Compliments services program. As well, Ms. McGill oversees all Meeting Planner and Travel Professional Site Inspection and Destination Review programs for the CVB. She brings over 13 years of Palm Beach Destination Knowledge and Experience in her current leadership role, and is ready to assist your next group, meeting and or convention in Palm Beach County! |
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Destination Services Specialist rmaraj@palmbeachfl.com 561.233.3053 Reena's fourteen years of experience in hospitality and customer relations management include roles as Lead Concierge for the Roosevelt and W Hotels in NYC, and Guest Service Agent for Singapore Airlines. More recently, Reena assisted the Senior Director of Pfizer Pharmaceuticals in New York, where she managed the Trade Channel Marketing team, and acquired additional experience in Office Management. Reena's passionate knowledge of the destination tourism assets, including all hotels, attractions, conference facilities, and services, serves her well as she assists the Senior Manager with all destination services, client visits, event planning, and other service projects. |
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Leisure Sales Team - Domestic
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 Rodrigo TrujilloDirector International Sales RTrujillo@PalmBeachFL.com Phone: 561.233.3032 Rodrigo's background spans 28 years of concentrated International Sales and Marketing Management experience in the Hotel Industry, with a focus on penetration of new market development and account acquisition through strategic relationship selling. |
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 Eda Ruddock Director of Sales - North America ERuddock@PalmBeachFL.com Phone: 561.233.3033 Fax: 561.233.3009 Eda started her career working for the Jamaica Tourist Board and later joined Visit Florida the official tourism marketing arm of the State, as Sales Manager overseeing the Leisure Travel Segment based in Canada. As Sales and Marketing Director at EFC Marketing, a renowned , tourism marketing company in Canada based in Toronto she became an industry icon selling, representing and marketing destinations, hotels and attractions to the entire Canadian Tourism industry. Eda was then recruited by Palm Beach Convention and Visitor's Bureau and represented Palm Beach County in Canada, until assuming the Director of Leisure Sales, North America role based out of the CVB's Palm Beach offices. |
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Airlift Development
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