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DISCOVER TEAM NEWS
2015 Travel Rally Day
Discover The Palm Beaches hosts two events during the first week of May: the Cvent Regional Group Business Forum and Travel Rally Day

Discover The Impact Of Meetings And Tourism To Palm Beach County On May 6th

Travel Rally Day is an event that's hosted once a year during National Travel and Tourism Week to unite the local travel community with the general public and to project the importance of travel and meetings to media, elected officials, and the community at large. This year Discover is hosting the event along with the 2015 Providencia Winner, Loggerhead Marinelife Center, who is coordinating a beach-clean up directly after the press conference. There is lots to celebrate about so please join us on May 6th! If you have any questions or would like to RSVP, contact Brittany Cartwright.

&Barr and Miles

Discover Appoints New Creative And Media Buying Agency Of Record & New Website Partner

Discover has appointed two new agencies of record: &Barr for creative and media buying services, and Miles for website design and development. &Barr's creative and media services will include the development and implementation of major domestic paid media campaigns, niche market promotions, travel trade and meeting planner programs, consumer marketing activities in key international markets, collateral creation and brand standards oversight. Through its new partnership with website design and development agency Miles, DTPB will implement a creative overhaul and redesign of its current website to deliver a more experiential user experience. The new website will feature a "mobile first" design and social media integration. Destination imagery will be a key design element to pique online user engagement with The Palm Beaches. Join DTPB as we welcome them to our team!

Rita Craig
Jorge Pesquera, President and CEO, Brittany Cartwright, Industry Relations Specialist, Alan Bernstein, Director of Visitor Services, and Heather Andrews, Senior Director, Industry Relations

Discover Showcases Attractions In The Palm Beaches At Discover Connections

On April 19th, the Industry Relations team hosted a sold out Discover Connections event at Fun Depot. The theme was Hoteliers-Attractions Speed-Dating, where hotel staff, concierge, bellmen, front desk and visitor center staff came to the open house tradeshow to learn about the current happenings in The Palm Beaches. With 26 Palm Beach County Attractions in attendance, the crowd was astonished at how much there is to do in The Palm Beaches and helped reafirm why we are the best way to experience Florida.

Online-Hospitality-Training

April Guest Service Tip: Ask For Feedback

No matter how proactive you are, you'll never be able to get in front of every guest issue. To make sure you learn about the good, the bad, and the ugly experiences your guests have, create an easily accessible way for customers to give feedback. Provide a method that invites constructive criticism, comments and suggestions. Whether it's a phone survey at the end of a service call or a form on the "Contact Us" page of your website, creating a means for guests to give feedback makes it easier for you to learn what needs improvement. It also helps keep unhappy customers from voicing their displeasure on highly visible places like your social media pages. You will discover touch points and skills that need improvement, and your guests will see that you are dedicated to providing top-notch, proactive customer service. Contact DTPB at Training@PalmBeachFL.com to receive your complimentary promo code for VISIT FLORIDA's free Online Hospitality Training Program.

PARTNER OPPORTUNITIES
Travel Rally Day 2016

Travel Rally Day

Come celebrate the Power of Travel & Meetings wtih us on May 6th. DTPB is hosting a press conference, immediately followed by a beach clean-up at Loggerhead Park in Juno Beach in partnership with the 2015 Providencia Award Winner, Loggerhead Marinelife Center.

Date: Friday, May 6, 2016
Time: 9:00 - 10:30 a.m.
Location: Loggerhead Marinelife Center, Juno Beach Attire: Wear RED and comfortable clothing. It's a tradition to wear red to demonstrate unity among travel workers and supporters

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Wake Up Discover

RSVP for Wake Up With Discover on May 17, 2016

RSVP now for the next Wake Up With Discover. Enjoy networking & complimentary breakfast followed by an educational session about DTPB and the ways you can maximize your partnership.

Date: Tuesday, May 17, 2016
Time: 9:00 - 10:30 a.m.
Location: Discover The Palm Beaches, West Palm Beach

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Group Sales Leads Training

Attention Hotel Partners! New Exclusive Training Available!

Join us at our newest group sales training, specifically for Directors of Sales and their sales team! Enjoy complimentary breakfast and a training session conducted by DTPB Group Sales department on responding to leads. Space is limited so sign up early!

Date: Thursday, May 26, 2016
Time: 8:00 - 10:30 a.m.
Location: The Gardens Mall, Community Room, Palm Beach Gardens

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Sales Activities Calendar

Join our Sales Team At Trade Shows & Sales Missions

Check out the full schedule of trade shows and sales missions on the Partner Portal. Opportunities are first-come, first-serve so reserve your spot today:

  • June 2016 – Orlando Leisure Sales Mission; 4 LEFT
  • July 22, 2016 – South Florida Group Sales Mission; 5 LEFT

Summer Deals

Florida Resident Specials

Discover The Palm Beaches is currently looking for Florida Resident Specials for the upcoming summer months. In your submission, make sure to include the property name, the deal itself and any additional in-house deals you'd like to be included (i.e. Stay 3 nights, get your 4th night free). Please have all submissions to Sergio Piedra by May 6, 2016.

PARTNER NEWS
Palm Beach North Brand Launch
Jorge Pesquera stands wtih Beth Kigel and Tim Burke, Publisher at Palm Beach Post

Northern Palm Beach Chamber Leads Palm Beach North Brand Launch

Beth Kigel, President & CEO of the Northern Palm Beach County Chamber of Commerce, with strong support from Michelle Jacobs (The Gardens Mall and Steering Committee Chair) and Rachel Docekal (Origins Behavioral HealthCare), led a three year effort to gain consensus from ten municipalities and business entities in the creation of a unifying business brand for the northern area of the County. The launch was held at FAU's North Campus and was attended by close to 100 people which included community leaders and stakeholders. Kudos to Palm Beach North colleagues. Learn more about Palm Beach North.

Florida Attractions Association
Join FAA from June 12 - 15 at the Hilton West Palm Beach

Florida Attractions Conference Coming To The Palm Beaches

The upcoming Florida Attractions 2016 Annual Conference will be held at the Hilton West Palm Beach from June 12-15, 2016. The Florida Attractions Association would like to extend a special discount offer of $100 off Full Conference Registration pricing to Partners of Discover The Palm Beaches. To learn more about the conference or to register, please go to Florida Attraction 2016 Annual Conference website. Use code 2016DTPB to receive your $100 discount.

Yesteryear Village
Community leaders celebrate at Yesteryear Village Ribbon-Cutting

Yesteryear Village Opening Weekend A Success

On April 15th, a ribbon-cutting ceremony was conducted with guest speakers: Glenn Jergensen, Exec. Director of the TDC; Rena Blades, Pres. & CEO of the Cultural Council of PBC; Jeremy Johnson, Pres. & CEO of the Historical Society of PBC; and Harvey Oyer, III, author and historian. They each shared what Yesteryear Village has meant to them. Guests enjoyed live music and interpreters from pre-1940 who presented their stories. Visit the Yesteryear Village this weekend with your family and experience Florida as it once was. New Hours of Operation are Thursday - Saturday from 10 a.m. to 4 p.m.

Brightlin
Brightline is expected to begin service in mid-2017

Brightline's President Honored For Accomplishments And Innovation

Brightline President and CEO Michael Reininger was awarded one of Engineering News Record's (ENR) Top 25 Newsmakers. He was recognized for outstanding accomplishments, leadership and innovative approach. "It is an honor to accept this award and be recognized for developing and constructing a project that is already transforming southeast Florida," said Reininger. "We are launching this new passenger rail system with a true entrepreneurial spirit - one company developing both the transportation system and real estate development. I'm excited to continue leading these efforts in anticipation of Brightline's launch in 2017."

PGA National Spa: Mother's Day Steeped in Bliss
Bring mom in for tea and treats from 2 - 4 p.m.

PGA National Spa: Mother's Day Steeped In Bliss

The Spa at PGA National Resort would like you to lavish mom from head to toe with innovative tea-based treatments throughout the month of May with their "A REME-TEA TO REMEMBER" spa program for the month of May. Your options are: Green Tea Facial for 50 minutes, $109; Lavender and Hibiscus Tea Pedicure for 50 minutes, $49; or Lavender and Citrus Tea Body Treatment (includes 25 minutes of body polish) for 50 minutes, $99. The offer is good for Sunday - Friday appointments thru May 31, 2016. On Mother's Day, all guests receive complimentary Tea & Treats for treatments between 2 - 4 p.m. To reserve your spot, visit PGA National's spa website or call 561-627-3111.

BUSINESS INTELLIGENCE
PBC Hotel Performance

Palm Beach County Ranked 2nd For Room Inventory Growth In State

Key PBC Hotel Performance Metrics for Q1 2016 were: Room inventory growth was 4.3%, ranking 2nd in the State; Room nights sold has grown by 1.0%, ranking 5th in the State moving up 3 positions from 8th in 2015; Occupancy was 83.1%, ranking 4th in the State (no change from 2015); ADR was $231, ranking 4th in the State (no change from 2015), growth was 2.2% over 2015. RevPAR was $192, ranking 4th in the State.

  • Revenue Per Available Room (RevPAR) was $206, ranking 4th in the State
  • Average Daily Rate (ADR) was $243, ranking 4th in the State
  • Occupancy was 84.7%, ranking 8th in the State

PARTNER EXCLUSIVE: PBC Tourism Dashboard Now Available 

Discover The Palm Beaches' Hotel Performance Dashboard is a report of the latest hotel performance measures for Palm Beach County, gathered through various sources including Smith Travel Research. The data is compiled and analyzed into business intelligence to enable DTPB and tourism partners to make smart business decisions. Access the March 2016 dashboard here.

SALES NEWS

Group Sales Activities

This past month our meeting and convention sales team attended the following shows and events to network with new and existing planners as well as prospect for new business opportunities for The Palm Beaches.

  • Tallahassee Association/Corporate Sales Calls
  • Visit Florida Boston Client Event - Boston, MA
  • Rhode Island Sales Calls
  • Global Meetings Industry Day - Washington DC
  • New England PCMA Chapter Monthly Event - Providence, RI
  • Meeting Spots Tradeshow (Government) - Tallahassee, FL
  • Atlanta Sales Calls - Atlanta, GA
  • MPI Atlanta Educational Event - Atlanta, GA
  • Visit Florida Atlanta Client Event - Atlanta, GA
  • Memphis Sales Calls - Memphis, TN
Upcoming Group Sales Events for Partners
Group Sales Deployment Map
ITE 2016
DTPB Staff with local hoteliers enjoy the Red Sox game during the Visit Florida Boston Client Event

Cvent Global Business Forum: Monday, May 2, 2016

Attention all hotel General Managers, Directors of Sales, Directors of Sales and Marketing, and Sales Managers! Remember to sign up for the May 2nd Global Business Forum hosted by members of the Cvent team. From 8 a.m. - 2 p.m. Discover's Group Sales Team will join Palm Beach County hoteliers at the West Palm Beach Marriott for a Cvent education training. Find out why you should attend and click here to RSVP with Cvent!

Group Business Forum
Don't be the only Palm Beach County Hotelier to not attend the Cvent Group Business Forum on May 2nd
MARKETING & PUBLIC RELATIONS NEWS

What She Says Radio Host at IPC

Victoria Aston, with her mother Kathleen Buckworth, host of What She Says Radio and 'How She Travels' Radio Segment

Discover The Palm Beaches PR Team

This month, the Public Relations department hosted eight travel writers representing publications such as Intermezzo Magazine, Today's Parent, and Sirius XM's What She Said Radio. DTPB Manager, PR & Communications Angela Ledford and DCI Senior Account Executive Kayla Lynskey led a mission to Atlanta to target key influential media from April 19 through April 21. Ledford and Lynskey met with ten targeted members of the media, including Collinson Media & Events Editor-in-Chief Stephanie Davis Smith, CNN Travel Writer/Producer Katia Hetter and Atlanta Journal-Constitution Writer Jessie Dowd.

LGBT Sub-Committee

CNN Meteorologist, Jennifer Gray with Angela Cruz Ledford of Discover

Keep PR In Your Contact List

Stay in contact with our Public Relations and Social team by visiting our press releases, blog posts and social channels on Facebook, Twitter and Instagram.